Transactions process by mPAY24 can result in the following states:
|The transaction failed upon the last request. (e.g. wrong/invalid data, financial reasons, ...)|
|The amount was reserved but not settled/billed yet. The transaction was successful.|
|The reserved amount was complaint.|
|The amount was settled/billed. The transaction was successful.|
|The amount was complaint (chargeback). Please get in touch with the customer.|
|The reserved amount was released. The transaction was canceled.|
|The amount will be refunded. The transaction was credited.|
|The credited amount was complaint.|
|Expecting external interface confirmation. The transaction is suspended temporarily.|
|The payout was successful. The amount will be transfered to the customer.|
Table: Transaction states with description
During the life-time of a transaction its state can change. Normally this happens up to three times and is displayed in the diagram below. Exception to this rule are payment systems capable of changing from any state to any state. Currently only
SOFORT are able to do so.
The time span between transaction state changes can strongly vary - even months after the last change (e.g. in case of a transaction credit).
BILLEDis the only transaction state in which the merchant receives the requested amount from the financial institution.
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